Returns

The Robeez brand is your assurance of quality craftsmanship. You may return your Robeez purchase within 45 days from day of purchase.

Please print off the Robeez Return/Exchange form and follow the simple instructions. If you have any questions or concerns regarding your return, please contact us prior to returning your item(s) by email or by calling us Monday to Friday from 8:30 AM to 5 PM CET at:

Robeez can only refund items originally purchased directly from Robeez.com or by phone.

Please note, Robeez cannot accept for return or exchange any product purchased from online auction sites or where the Robeez label has been altered. For your assurance of product quality and authenticity, look for the Robeez brand on the label affixed below the ankle band of the right shoe.

Exchanges

At this time, we cannot offer exchanges for your returned merchandise. We suggest you follow the return procedures to return Robeez merchandise and simultaneously place a new order for the replacement merchandise through Robeez.com. Please be assured, we will process your return immediately upon receipt, crediting your account as necessary.

Gifts

If you would like to exchange a gift, please contact Customer Service Monday to Friday from 8:30 AM to 5 PM CET at:

The Robeez brand is your assurance of quality craftsmanship. If the product you received appears to be faulty or is incorrect, you may return it, robeez.com will gladly reimburse you for your reasonable return ground shipping charge upon receipt of your returned merchandise. In addition, credit for the cost of the returned merchandise and original shipping charges will be issued to the original credit card used to purchase the item(s). You may then place a new order to replace the item. To return the item(s), please print out and complete the Robeez Return/Exchange form.

If your order was shipped to North America, please visit www.robeez.com for returns and exchanges for that region.